Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Red Cherry Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for particular products, promotions or services.

Red Cherry Casino operates under a licence issued by the Curaçao gaming authority. Player accounts are protected by deposit limits, timeout options, and a permanent self-exclusion facility.

1. General terms and acceptance

These Terms & Conditions apply to the Red Cherry Casino website, related services and any account operated through the website. They form a legal agreement between you and the operator of the service. If you do not agree with these terms, you must not use the website or any of its gambling services. Other policies displayed on the website, including the Privacy Policy, Responsible Gambling information and promotion-specific terms, may also apply.

You are responsible for reading the current version of these terms before using the service. The operator may update, replace or amend the terms from time to time where permitted by applicable law. Changes may be published on the website and may apply from the date stated in the updated version. Continued use of the website after a change is published may be treated as acceptance of the revised terms.

The website is intended for people who are legally permitted to access online gambling services in their location. You must not use the service where doing so would breach the laws or regulations that apply to you. It is your responsibility to check whether online gambling is lawful in your jurisdiction before using the website.

Eligibility and lawful use

You must meet the minimum legal age that applies to online gambling in your location.
You must provide accurate, complete and current information when creating or using an account.
You must use the website for your own personal purposes and not on behalf of another person or organisation.
You must not access the service from a prohibited location or use methods intended to conceal your location.
You must comply with all applicable laws, rules and regulations while using the website.

2. Accounts, verification and security

Where an account is required, you may only create and maintain one account unless the operator expressly permits otherwise. Accounts are personal and must not be sold, transferred, shared or made available to another person. You are responsible for ensuring that the information on your account remains accurate. If your personal details change, you should update them promptly or follow the available process for requesting an amendment.

The operator may need to verify your identity, age, location, payment method or source of funds. Verification checks may be required before an account can be fully used, before certain transactions are completed, or when activity requires additional review. You agree to provide documents and information that are reasonably requested for these purposes. Information supplied for verification must be genuine, valid and belong to you.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a failure by the operator to protect its systems. You should use a strong, unique password, avoid sharing access details and notify the operator promptly if you believe your account has been accessed without permission.

The operator may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, verification has not been completed, the account is being used unlawfully, or activity presents a security, fraud, compliance or responsible gambling concern. Any review will be handled in accordance with applicable requirements.

3. Deposits, withdrawals and gaming activity

You may only deposit funds using a payment method that is authorised for your use. You confirm that you are the lawful owner or authorised user of the payment method and that the funds are not derived from unlawful activity. Deposits should be made only for the purpose of using the services. The operator may decline, reverse or review a transaction where required for security, compliance or technical reasons.

Available payment methods, processing requirements, minimum or maximum amounts and any applicable fees may be displayed on the website or during a transaction. These details can vary by method and may be changed from time to time. You should check the relevant information before confirming a deposit or withdrawal. Financial institutions and payment providers may also apply their own terms or charges.

Withdrawal requests may be subject to account verification, payment checks, transaction reviews and any rules displayed for the relevant service. Funds may generally be returned only to an approved payment method or account in your name, subject to applicable requirements. The operator may delay or decline a transaction where information is incomplete, activity requires investigation, or processing is prevented by a third-party provider.

You are responsible for checking each wager, game selection and transaction before confirming it. Once a bet or game action has been accepted, it may not be cancelled except where the applicable game rules, technical error process or law provides otherwise. Game rules, displayed odds, bet conditions and settlement information form part of these terms for the relevant activity.

The operator may correct an obvious error, void a transaction affected by a technical fault, or take another reasonable action where a game, result, price or account balance has been incorrectly displayed or processed. If a service is interrupted, the operator will seek to handle affected activity fairly and in accordance with the relevant rules and applicable requirements.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms may include eligibility requirements, expiry periods, wagering conditions, permitted games, limits, withdrawal rules and other restrictions. You should read the applicable promotion terms before participating. If there is an inconsistency between these terms and specific promotion terms, the specific terms will apply to that promotion to the extent of the inconsistency.

4. Responsible use, prohibited conduct and website rights

Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should only gamble with money you can afford to lose, set personal limits and take regular breaks. If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, stop using the service and seek support from an appropriate gambling help service in Australia.

Tools or processes for setting limits, taking a break or requesting account closure may be available through the website or customer support channels. Requests relating to gambling restrictions should be made clearly. Account closure or self-exclusion may affect access to the account and may not be reversible for the period requested. You must not attempt to avoid a restriction by opening another account.

You must not misuse the website or interfere with its operation. Prohibited conduct includes fraud, money laundering, theft, unauthorised access, use of another person's account, manipulation of games, exploitation of technical faults, use of automated systems where prohibited, and conduct intended to obtain an unfair advantage. You must also not upload harmful code, distribute unlawful material, harass others or use the website in a way that damages its security or availability.

Website content is provided for general information and entertainment. The operator aims to keep information accurate and services available, but does not promise that the website will always be uninterrupted, error-free, complete or suitable for every purpose. Access may be suspended for maintenance, technical issues, security reasons, legal requirements or other operational reasons.

All website text, branding, graphics, software, game content and other materials are owned by or licensed to the relevant rights holder. You may use the website only for its intended personal purpose. You must not copy, adapt, distribute, publish, reverse engineer, scrape or commercially exploit website content without permission, except where applicable law allows it.

Liability and applicable law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law. Subject to those rights, the operator is not responsible for loss caused by circumstances outside its reasonable control, misuse of the website, inaccurate information supplied by you, interruption of communications or services provided by third parties.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a right immediately does not mean that the right has been waived. These terms, together with any applicable additional terms, represent the agreement relating to your use of the service.

If you have a question, complaint or concern about these terms, your account or a transaction, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. Complaints will be considered under the applicable internal process and relevant legal requirements.