Privacy Policy

This Privacy Policy explains how Red Cherry Casino collects, uses, stores and protects information when you visit our website, create an account, use our services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that your information may be handled as described below. This policy applies to players and visitors using our online casino services in Australia.

Red Cherry Casino operates under a licence issued by the Curaçao gaming authority. Player accounts are protected by deposit limits, timeout options, and a permanent self-exclusion facility.

Information we may collect

To provide online gambling services, we may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the checks we need to complete and the choices you make. We only seek information that is reasonably relevant to operating the account, supporting players, meeting legal responsibilities and protecting the website.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications with us. We may also record information about responsible gaming settings, support requests and other choices connected with your account. This information helps us establish and maintain your account, provide assistance and communicate important service messages.

Identity and verification information

We may request identity, age, address or other verification documents where appropriate. These may include copies or images of official documents and information used to confirm that documents are genuine. Verification information can be used to meet applicable obligations, prevent underage access, protect accounts and support anti-fraud, anti-money-laundering and security checks. We may also record the outcome of a verification review.

Payment and transaction information

When you deposit, withdraw or otherwise use account funds, we may handle payment method information, transaction details, amounts, dates, account balances and related records. Payment providers may process some payment information directly under their own privacy terms. We may receive confirmation and limited information needed to complete transactions, investigate issues, prevent misuse and keep accurate financial records. We do not need to retain every payment detail in the same form, but transaction records may need to be kept for legal and operational reasons.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, dates and times of access, approximate location and information about how features are used. We may also record login activity, security events and details about errors or interrupted sessions. This helps us maintain the website, understand performance, identify suspicious activity and improve the player experience.

Information from other sources

In some circumstances, information may be received from service providers, payment partners, verification services, fraud prevention services or publicly available sources. We use information from these sources only where it is relevant to providing services, checking information, protecting players and the website, or meeting our responsibilities.

How we use information

Personal information is used for purposes connected with the operation and security of Red Cherry Casino. The main purposes may include:

Creating, administering and securing your player account.
Providing casino services, processing account activity and displaying relevant account information.
Confirming identity, age, eligibility and account ownership.
Processing deposits, withdrawals and other account transactions.
Carrying out anti-fraud, anti-money-laundering, responsible gaming and security checks.
Responding to questions, complaints, technical issues and requests for assistance.
Sending service messages about your account, transactions, security, changes or important website information.
Sending promotional or marketing communications where permitted and where you have made the relevant choice.
Monitoring website use, troubleshooting faults, improving features and maintaining reliable services.
Detecting, preventing and investigating cheating, manipulation, unauthorised access and other misuse.
Meeting legal, regulatory, tax, accounting, record-keeping and other applicable obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information from different parts of our services when this is necessary for these purposes. For example, account information, transaction records and security information may be reviewed together when investigating unusual activity or protecting an account. We seek to use information in a proportionate way and do not use it for unrelated purposes without an appropriate reason.

Marketing choices

We may send promotional messages where you have agreed to receive them or where this is otherwise permitted. You can change your marketing preferences by using an unsubscribe option in a marketing message, through available account settings or by contacting support@redcherrycasino.top. Even if you stop marketing messages, we may still send essential service, security or transaction communications.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, communications providers and professional advisers. Providers should only use information as needed to perform their services or as otherwise permitted.

Information may also be disclosed where necessary to comply with a lawful request, protect players or the public, investigate suspected unlawful conduct, enforce website terms, recover amounts owed or protect our rights and systems. If the business or part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, keep sessions working, support security, understand website use and improve content or performance. Some cookies are necessary for core features, while others may support analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some preferences may not be remembered. Browser controls differ, so you should check the help information for the browser or device you use.

Security measures

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security. You should keep your login information private, use a secure device and tell us promptly if you suspect that your account has been accessed without permission.

International handling

Some service providers supporting the website may handle information in countries outside Australia. Where information is transferred or accessed across borders, we take reasonable steps to use suitable providers and apply appropriate protections. The privacy rules in another country may differ from those in Australia, but we continue to expect information to be handled securely and for the purposes described in this policy.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise remove it from active use, subject to lawful exceptions and technical limitations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no valid reason for us to keep it, and withdrawing consent for marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

Making a data request

To exercise your privacy rights, request access, ask us to correct or delete your information, or withdraw consent to marketing, contact support@redcherrycasino.top. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable verification before responding, particularly where the request involves account security or sensitive information.

We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements. In some situations, we may be unable to provide all requested information or delete all records. For example, information may need to be retained for legal, security, fraud prevention, dispute or transaction-record purposes. If a request cannot be completed in full, we will generally explain the relevant reason where permitted.

Keeping your information accurate

You should keep account information accurate and tell us if important details change. You may be able to update some information through your account. Information connected with identity checks, payments or legal records may require additional review before it can be changed. We may also ask you to provide supporting information to protect the account and maintain accurate records.

Children and unsuitable use

Our services are intended for eligible adults only. We do not knowingly invite children to create gambling accounts or provide personal information for gambling purposes. If you believe a child has supplied information through the website, contact support@redcherrycasino.top so the matter can be reviewed and appropriate steps considered.

Policy updates

We may update this Privacy Policy when our services, technology, legal responsibilities or privacy practices change. The updated version will be published on this page with a revised date where appropriate. We encourage you to review the policy from time to time. If a change is significant, we may provide an additional notice through the website or another suitable communication channel.

By continuing to use Red Cherry Casino after an updated policy is published, you acknowledge the revised information handling practices to the extent permitted by law. If you have questions about this Privacy Policy or believe your information has not been handled appropriately, contact support@redcherrycasino.top.